MSM Blow Dry Bar Policies

MSM Blow Dry Bar Policies

Ashland, MA

At MSM Blow Dry Bar, we’re proud to serve our community with care, kindness, and respect. As a family-owned business rooted in integrity, we strive to create a welcoming, inclusive environment where everyone feels valued and beautiful. Please take a moment to review our salon policies so we can continue offering the best possible experience for every guest.

1. Booking Appointments

• We recommend booking your appointment in advance to ensure availability, especially for weekends or special events.

• Last-minute bookings are always welcome when our schedule allows — please call or book online, and we’ll do our best to accommodate you.

• A valid credit card may be required to secure your appointment.

2. Cancellation & No-Show Policy

• We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made within 24 hours or missed appointments may result in a 50% service charge, as our stylists reserve time especially for you.

• We understand that life happens — if there’s an emergency, please let us know, and we’ll always do our best to work with you.

3. Late Arrivals

• If you arrive more than 10 minutes late, we may need to modify your service or reschedule, depending on availability.

• We do this to respect the time of all our guests and ensure everyone receives the attention they deserve.

4. Payment & Gratuity

• We accept all major credit cards, debit cards, and cash.

• Gratuities are never expected but always appreciated.

5. Clean & Safe Products

• As third-generation farmers, we proudly use and retail our own clean product line, made with ingredients grown right on our farms.

• We are committed to sustainability, transparency, and cruelty-free practices.

6. Inclusivity & Respect

At MSM Blow Dry Bar, everyone is welcome.
We do not tolerate any form of discrimination or disrespect — whether based on race, religion, gender identity, sexual orientation, age, disability, or appearance. Our goal is to make every guest feel seen, safe, and celebrated.

Our team also practices mindfulness — we listen, communicate with kindness, and honor personal comfort levels at all times.

7. Community Commitment

We’re proud sponsors of the American Red Cross and encourage everyone to give back. When you donate blood, we’ll treat you to a complimentary haircut as our way of saying thank you for helping save lives.